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  • Understanding What Happens When a New Customer Signs Up

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    Darth Moxy

    When a new customer signs up, it's essential to have an understanding of what happens so that you can provide a smooth onboarding experience. When a customer submits the sign-up form, they will appear quietly in the company's list, so it's necessary to use triggers to take action on new company signups. Triggers can be used to create a welcome email that gives new customers all the information they need to know about your company. Additionally, you can set up triggers to send text messages to your sales team for a personal touch. Without triggers in place, new companies will just quietly appear in the list. Ensure that you have triggers set up to welcome new customers and take them through the onboarding process. It's a simple process, but it can make all the difference in providing a positive customer experience.

    When a new customer signs up on your Allmoxy site, they will immediately receive an email containing their username from Allmoxy. However, to ensure a smooth customer onboarding experience, we highly recommend setting up a Welcome Email trigger that sends an introductory email to new companies as soon as they sign up. You can either customize our template email or create your own.
    In addition, it's beneficial to have an internal employee notified of new company sign-ups, so they can apply pricing controls or reach out to the customer with any questions they may have. This can also be achieved through triggers. With these triggers in place, you can streamline the onboarding process and make sure no new customer falls through the cracks.


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