[Help finding a report]

Nevermind... 

[Help finding a report]

No, just what the estimated ship date was ( that was given to the customer) and what the actual ship date was. Something simple that would tell us if we are running on time, early or late with orders. It's important for us to measure that data. Surprised the system can't track that!?

[Help finding a report]

Hi just following up.... Have you located a report or something that can provide this information?

[Help finding a report]

So my question is not approved??

[Help finding a report]

Hello Allmoxy users! I'm looking for a report and not finding what I need, so hoping someone else has had the same experience and can help.

We would like to track our leads times, so I need a report that can show me the estimated ship date and what the actual ship date was.

Can that be found somewhere?

Thanks, Linda

[Chat]

Hi just following up to see if there is a resolve for this.

 

[Chat]

Hello. I need help on this order. I need to open it back up but when I try to change the status it won't allow me to unless I select a shipping method. System not allowing me to add.

09:52 AM

 

Darth Moxy

Thank you for reporting this to us! A member of our team will report the issue and reach out if we have any follow up questions!

Thanks. I've connected you to our customer success team who'll look after you from here!

09:52 AM

 

09:53 AM

 

Triston

Hello! Whats the order number?

09:53 AM

Hi Triston. You have helped me with this issue before

3448

09:53 AM

 

Triston

Ive got it in to the developers and Ill let you know what they say!

10:01 AM

Thanks for your help. I really need to get this invoice revised today, so let me know when you hear! Thanks

12:30 PM

 

November 30, 2022

 

any update on this?

09:21 AM

Hi! I really need to get this invoice revised. Can you help?

03:11 PM

 

December 1, 2022

 

 

Triston

Hey! Sorry for the delay! they are working on this for you!

09:48 AM

I really need to get this taken care of. Any ETA??

12:11 PM

 

Triston

should be taken care of very soon

12:22 PM

 

December 2, 2022

 

So order #3448 has been corrected. However, I'm having the same issue with 4229. Why is this happening? The reason I need to open up the order is because pricing is not correct. I'm working on that on my end, but I don't understand why I'm getting hung up in the shipping field.

09:50 AM

[Chat]

I've had an ongoing issue with being unable to change status and update an order. I'll copy my chat

 

[Chat]

Is anyone available on chat today?? I'm not getting any response.

 

[Auto credit when there is an order change]

Oh great! Thank you. And visible to all meaning me as well as the customer! So, I think that will be covered :-)

[Auto credit when there is an order change]

Situation:

Customer creates an order, pays for it with credit card, then calls to make change to the order, which reduces order total. This results in a credit to the customer.

Question:

Is there a way for an automatic credit to be done and placed as credit on account that is visible to all?

Or is there a report that would provide checks and balances for situations like this? 

 

Thank you,

Linda

 

 

[Is there a way to set up payment terms for a customer?]

Great!. Thank you. Is there a way to run reports on based on a custom field? For instance at month end, can I run a report to view activity on all Net30 customers?

[Is there a way to set up payment terms for a customer?]

Just specific customer terms

 

[Is there a way to set up payment terms for a customer?]

Is there a way for terms to be annotated on an invoice?