Linda Wermuth Posted December 2, 2022 Share Posted December 2, 2022 Is anyone available on chat today?? I'm not getting any response. Quote Link to comment Share on other sites More sharing options...
Beau Lewis Posted December 2, 2022 Share Posted December 2, 2022 Chat is open and available, but I am not seeing your chat. Sorry about that! How can I help? Quote Link to comment Share on other sites More sharing options...
Linda Wermuth Posted December 2, 2022 Author Share Posted December 2, 2022 I've had an ongoing issue with being unable to change status and update an order. I'll copy my chat Quote Link to comment Share on other sites More sharing options...
Linda Wermuth Posted December 2, 2022 Author Share Posted December 2, 2022 Hello. I need help on this order. I need to open it back up but when I try to change the status it won't allow me to unless I select a shipping method. System not allowing me to add. 09:52 AM Darth Moxy Thank you for reporting this to us! A member of our team will report the issue and reach out if we have any follow up questions! Thanks. I've connected you to our customer success team who'll look after you from here! 09:52 AM 09:53 AM Triston Hello! Whats the order number? 09:53 AM Hi Triston. You have helped me with this issue before 3448 09:53 AM Triston Ive got it in to the developers and Ill let you know what they say! 10:01 AM Thanks for your help. I really need to get this invoice revised today, so let me know when you hear! Thanks 12:30 PM November 30, 2022 any update on this? 09:21 AM Hi! I really need to get this invoice revised. Can you help? 03:11 PM December 1, 2022 Triston Hey! Sorry for the delay! they are working on this for you! 09:48 AM I really need to get this taken care of. Any ETA?? 12:11 PM Triston should be taken care of very soon 12:22 PM December 2, 2022 So order #3448 has been corrected. However, I'm having the same issue with 4229. Why is this happening? The reason I need to open up the order is because pricing is not correct. I'm working on that on my end, but I don't understand why I'm getting hung up in the shipping field. 09:50 AM Quote Link to comment Share on other sites More sharing options...
Linda Wermuth Posted December 5, 2022 Author Share Posted December 5, 2022 Hi just following up to see if there is a resolve for this. Quote Link to comment Share on other sites More sharing options...
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