Jump to content

My customer's payment applied to wrong invoice.


Darth Moxy

Recommended Posts

Go to Financial Reports >Transaction Report and UNDO the payment on the incorrect invoice.

This does not refund the customer's payment, it just reverts which invoice it was applied to.

THEN you'll go to the correct invoice, apply a MANUAL payment (again because you already have the customer's money, they don't need to be charged again) and just make a note that this payment was incorrectly applied to another invoice and manually applied to the correct invoice. 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

Terms and conditions of this site